Contact

Last updated 30 October 2026

One address, read by the person who writes the software: support@spaceshiftapp.com

SpaceShift is made by one independent developer, so replies come from a human rather than a ticket system. That also means they are not instant. Expect an answer within a couple of working days, sooner for anything that stops you working.

Logged in? The Support section of your account sends a message straight from the website, from your account's email, with the System ID if you add it.

If your license will not register

Include the System ID shown in the app's Registration window and the email address you bought with. Keys are issued for one specific computer, so the usual cause is a key meant for a different machine, and the System ID confirms that in one look. Do not send your license key by email unless we ask for it.

If something is behaving oddly

Tell us what you did, what happened, and what you expected instead. Useful extras: your Windows version, how many monitors you have, and your display scaling. If SpaceShift failed to start, there is a SpaceShift_Error.log file next to the program, and attaching it answers most of these at once.

Before you write

The user manual covers every setting and what it does. It ships with SpaceShift and sits on the app's menu under User Manual. The FAQ answers the questions that come up most.

Refunds and billing

Same address. See the refund policy for the window and what happens to your license.

Privacy and data requests

Also the same address. Write from the address on your account, and see the privacy policy for what we hold.